Our London helplines
Are you homeless, or at risk of becoming homeless? If so, we can offer you advice, support and guidance with housing, benefit and debt problems on our telephone advice lines.
Our helpline for under 25s is part of the London Youth Gateway service.
Our helpline for people 25 and over is part of the STAR partnership.
Calls are charged at a local rate. https://england.shelter.org.uk/get_help/local_services/london
Find out where to get the right advice
Emergency helpline
Use our helpline if you:
- are homeless
- have nowhere to stay tonight
- are at risk of harm or abuse at home
- are worried about losing your home in the next 2 months
Online housing advice
Use our online advice pages if you want:
- a quick answer
- to take your next steps
- to find out your housing rights
Find your answerFind your answer
Webchat
Use our online chat if you:
- are homeless
- have nowhere to stay tonight
- are at risk of harm or abuse at home
- are worried about losing your home in the next 2 months
Local services
Find out more about local Shelter services.