SELCE – South East London Community Energy

Need help with your bills?
We provide free, expert, independent, one-to-one energy advice for residents of South East London. https://selce.org.uk/energy-advice/

1:1 Advice service for people struggling with their bills.

All services are free of charge. For the best advice, please bring a recent bill with you.

Our main service is in English, but we can give advice in-house several languages:

- Spanish / Español
- Portuguese / Português
- Bengali / বাংলা
- Urdu / اردو
- Arabic / عربي

We also use language line for any other language.

We can:

- Offer impartial advice on how to pay less for your electricity and gas
- Give you advice about energy debt
- Guide you through applying for discounts and grants
- Share tips & tricks to reduce your energy usage
- Install energy- and water-saving measures in your home that could save you up to £200
- Refer you to our Heat Doctor to maintain your heating system, if you are a qualifying home owner or private renter.
- Refer you to our support and advocacy service for private renters.

There are three ways to book an appointment
with an energy advisor:

1:1 phone advice

Our energy advice phoneline is open Monday – Friday, 10am – 4:30pm.

If you would like to request a call back for a free 1:1 consultation:

fill in this form
call us on 020 4566 5764
or get in touch via email at energy.advice@selce.org.uk

An energy advisor will ring you back within 15 working days. We will ring from an 0204 number.

If are a private renter living in Lewisham and you need some support with the state of your home or speaking with you landlord, our Support and Advocacy Service for Private Renters can help.

Drop-in to an energy cafe

Drop-in to one of our regular energy cafes for 1:1 in person advice. For the best advice, please bring a recent energy bill with you. You can find us:

1st floor, The Forum at Greenwich, Trafalgar Road, London, SE10 9EQ

Mondays, Thursdays and Fridays from 10 am to 1 pm
& Tuesdays and Wednesdays from 2pm to 5pm
drop-in & by appointment

Unity Church, Rye Cres, Orpington, BR5 4NH

Every third Wednesday of the month, 9:30-12:30pm

Salvation Army Catford, 23-25 Brownhill Rd, London, SE6 2HE

Every Friday, 10 am to 12 pm [in English, Spanish/Español & Portuguese/Português]

Christchurch Anerley Foodbank, 197 Anerley Road, London, SE20 8ER

On 25th April, 16th May, 20th June, 18th July, 9.45am to 11.45am

We also run pop-up energy cafes at events, community groups and advice hubs. If you would like to have an advisor come to your group please contact:

community@selce.org.uk.

Book an in-person 1:1 appointment

You can book an in-person appointment at our offices:

1st floor, The Forum at Greenwich, Trafalgar Road, London, SE10 9EQ

Mondays (10:00 am – 1:00 pm)
Tuesdays (2:00 – 5:00 pm)
Wednesdays (2:00 – 5:00 pm)
Thursdays (10:00 am – 1:00 pm)
Fridays (10:00 am – 1:00 pm)

If you would prefer advice in another language, please let us know your preferred language in the booking form.

Book an appointment

The building is wheelchair accessible and there is an accessible toilet next to the energy cafe. Our energy cafe is on the first floor, which can be accessed by lifts or stairs.

If you have specific access requirements please don’t hesitate to be in touch by email energy.advice@selce.org.uk.

Contents

“Thank you for your help over the past months. You have helped me to understand my energy bills and deal with problems with my payment. Also thank you for your advice on how to change my energy supplier.”
-Selce Energy Advice Client
Heat is expensive, let’s make sure your heating system works to its maximum efficiency to make you as warm as possible.

Power to the people: the rise of community energy
Festival of Retrofit Architect Panel – Full Video
What You Need to Know Before Installing Solar Panels on Your Home
Selce Wins Social Value Category at Retrofit Academy Awards
What is a Community Energy Share Offer? – A Guide
Peter’s Retrofit Journey – since moving into a Victorian terrace 25 years ago
What is a healthy home temperature, how to deal with draughts and the importance of controlled ventilation
Government action on poor quality workmanship in grant schemes welcomed

“Thank you for your help over the past months. You have helped me to understand my energy bills and deal with problems with my payment. Also thank you for your advice on how to change my energy supplier.”

-Selce Energy Advice Client

The Heat Doctor

Heat is expensive, let’s make sure your heating system works to its maximum efficiency to make you as warm as possible.

Call The Heat Doctor

Check your eligibility & book

Simon, The Heat Doctor, is on a mission to help SE Londers who maintain their own boilers understand your heating system and make it run as efficiently as possible. He can deal with both minor and serious problems with your heating systems, or get more help if he can’t solve your problem, at no cost to you. For eligible households, he can:

Provide demonstrations and advice on managing your heating system. Everything he does he can inform you about.
Adjust the flow temperature on boilers.
Bleed your radiators for you, and show you how to do it.
Adjust the temperature and timing setting on a room thermostat and adjust individual thermostatic radiator valves.
If your boiler isn’t working efficiently, he can adjust the pressure
Carry out simple repairs such as removing leaking radiators or defective isolation valves.
Source new parts and manage the budget for new parts if needed.
Fit CO alarms (very important).
Adding fernox/inhibitor
If simple repairs are not possible, he can escalate issues to Gas Safe and support an application for grant-funded heating upgrades.

Workshops & community training

We now offer a number of fun and interactive workshops for community groups who have questions about energy at home. How can I reduce my energy bills? How can I make my home a comfortable temperature and energy efficient at the same time? How do solar panels work?

99% of our workshops are free and all are bookable for community groups in SE London.

1. Energy Advice

2. Energy Advice Add On: Keeping Cool in the Summer

3. Installing draughtproofing and small energy savers

4. Future-proof your home: an introduction to home improvements for energy efficiency

5. Insulation! Insulation! Insulation! with Mr. Egg and Friends

6. Nature-based materials for improving your home’s energy efficiency

7. Build your own solar panel