Housing related enquiries

Lewisham Council Housing Services
Social housing directly managed by Lewisham Council, including services previously managed by Lewisham Homes

General enquiries housingenquiries@lewisham.gov.uk Call centre 9am-5pm Mon, Tues, Thurs, Fri 10am-5pm Weds 0800 028 2028 For anything relating to current Lewisham Council tenants and leaseholders:

• Repairs
• Rent payments, arrears, welfare benefits advice
• Leasehold/Right to Buy
• Major works
• Tenancy, housing management, antisocial behaviour
• Caretaking, estate grounds maintenance, garages Online portal lewisham.gov.uk/resident-portal Current tenants and leaseholders can create an account on our resident portal with their account reference number and an email address. This service includes reporting of non-urgent repairs, checking rent balance and other account details; plus enquiries, ordering payment cards, etc. Repairs As well as the call centre and online portal, non-urgent repairs can be reported via onlinerepairs@lewisham.gov.uk. Email reports should include resident name, property address, contact details, description of the problem and ideally photographs. Out-of-hours/ emergency repairs service The repairs contact centre offers an emergency only service outside normal office hours via the 0800 028 2028 number. (Callers with non-emergency repairs will be asked to call back in office hours.) Concerns about a Lewisham Council tenant’s wellbeing Email housingsafeguarding@lewisham.gov.uk with details of the situation Antisocial behaviour and noise complaints
• On our estates or involving our residents: report to asb@lewisham.gov.uk
• In social housing managed by other providers: report
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  direct to relevant provider (see ‘Other social housing providers in Lewisham’ below)
• Elsewhere in the borough (not related to social housing): report to ASB.StatNuisance@lewisham.gov.uk
• Professional witnessing: Friday and Saturday 10pm-3am, call 0800 028 2028 to access our professional witnessing service for antisocial behaviour and noise complaints on our estates
• Criminal or dangerous behaviour should be reported to the Police Damp and mould Report damp and mould cases in council managed properties to damp_mould@lewisham.gov.uk Fire safety/ Building safety Report concerns regarding fire safety in our buildings: fire.safety@lewisham.gov.uk Report concerns regarding fire/structural safety in high-rise buildings: building.safety@lewisham.gov.uk Housing management/ housing officers Issues relating to tenancy, plus support with accessing services for vulnerable tenants: housingmanagement@lewisham.gov.uk (0800 028 2028, option 5) Welfare benefits/ debt Advice for council tenants via welfarebenefits@lewisham.gov.uk (0800 028 2028, option 2)
  Other social housing providers in Lewisham
  For enquiries on behalf of tenants of these providers, please contact them directly.
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  Clarion Housing – 0300 500 8000
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  Hexagon – 020 8778 6699
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  Housing for Women – 020 7501 6120
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  Hyde – 0800 3 282 282
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  L&Q – 0300 456 9996
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  Notting Hill Genesis – 020 3815 0000
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  Southern Housing (Optivo) – 0800 121 60 60
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  Peabody – 0300 123 3456
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  Phoenix Community Housing – 0800 0285 700
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  Pinnacle Brockley (Regenter) – 020 4518 1447
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  Wandle – 0300 2000 120
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  Temporary accommodation enquiries
  Lewisham Council may provide temporary accommodation in our own hostels or buildings managed by us; bed and breakfasts/hotels; flats/houses leased from private landlords; properties provided by charities and other social landlords.
  Properties managed by Lewisham Council Contact the Temporary Accommodation team for support for those living in hostels and other properties managed by Lewisham Council: 0800 028 2028 (option 5) or email TempHousing@lewisham.gov.uk. Repairs: call 0800 028 2028 (option 1) Properties managed by an agency or other landlord Contact the Tenancy Management and Resettlement team on 0808 178 0939 (option 3, then option 2) or email TA.MgmtandResettlement@lewisham.gov.uk. Repairs: report to the managing agent of the property in question or request assistance from the Tenancy Management and Resettlement team. Suitability/medical priority enquiries Contact the Tenancy Management and Resettlement team on 0808 178 0939 (option 3, then option 2) or email TA.MgmtandResettlement@lewisham.gov.uk.
  Homelessness/housing emergencies Homeless or at risk of becoming homeless Call 0808 178 0939, Mon-Fri 9am-5.30pm. Our advisors will need to speak to the person to assess their situation and needs. This number is available 24/7 but please only call outside office hours for emergency housing situations. Duty to refer If you represent a public organisation you can make a referral via lewisham.gov.uk/duty-to-refer or dtr@lewisham.gov.uk. The person being referred must consent to the referral. Nowhere to sleep tonight If the person you are referring has nowhere to sleep tonight, you can report a housing emergency 24/7 on 0808 178 0939. (Please note that outside office hours this number should only be used for emergencies.) Domestic violence If you suspect immediate risk of domestic violence, call the police. For more advice call the national domestic abuse helpline on 0808 2000 247. The Sanctuary scheme supports victims of domestic abuse to safely remain in their homes through provision of enhanced security measures: lewisham_sanctuary@refuge.org.uk Rough sleeping If the person you’re referring is sleeping rough, tell Streetlink via thestreetlink.org.uk, and they will pass on their details to the nearest rough sleeping outreach team.
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  Social housing applications
  To apply for social housing, residents must complete a pre-assessment questionnaire via http://www.lewishamfindyourhome.org.uk/register.
  There is a severe shortage of social housing in the borough and prospective applicants should be advised to consider all other housing options first. Those with urgent or complex needs are prioritised. General information lewisham.gov.uk/social-housing-applications Enquiries Those already on the housing register can contact FindYourHomeTeam@lewisham.gov.uk or 0808 178 0939 (option 2) with enquiries regarding the bidding process Vulnerable adults/ Care leavers Support with online applications for older/vulnerable adults or young care leavers: FindYourHomeSupportOfficer@lewisham.gov.uk
  Private sector housing
  Most privately rented properties in the borough require a licence which outline tenant and landlord rights and responsibilities. Landlords operating without a licence, or breaching their licence conditions, could be prosecuted and fined.
  Visit lewisham.gov.uk/advice-private-tenants for more information.
  Unlicenced rental properties, eviction advice and any other problems faced by private tenants: Lewisham Coucnil’s Private Sector Housing Enforcement agency: pshe@lewisham.gov.uk
  Reporting rogue landlords/poor condition in private sector rented properties: Lewisham Council’s Rogue Landlords team: rogue.landlords@lewisham.gov.uk
  Welfare benefits
  Check if a resident is receiving all benefits they are entitled to, or connect them to support with completing applications:
  Citizens Advice Lewisham, 0800 231 5453 (Monday-Thursday: 9am-12.30pm and 1.30-5pm)
  Automated service to show residents the benefits they are entitled and how to apply for them online lewisham.betteroff.org.uk.
  Further guidance: lewisham.gov.uk/benefits
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  No recourse to public funds
  If you are concerned about a homeless family with children under 18 without recourse to public funds, send a referral to the Multi-Agency Safeguarding Hub (MASH) via lewisham.gov.uk/mash or call 0208 314 6660 (Mon-Fri, 9am-5pm)
  If you are concerned about an adult with extensive support needs/ vulnerability who has no recourse to public funds, you can send a referral to Adult Social Care via gateway@lewisham.gov.uk for an assessment under the Care Act.